Effective Date: May 7, 2025
NEXGEN RESEARCH (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our applications, participate in research, or interact with our services. Please review it carefully.
For information about how we protect your health information under the Health Insurance Portability and Accountability Act (HIPAA), please contact us.
Information We Collect
We collect information from and about you in a variety of ways.
Information You Provide to Us Directly
You may give us information when you:
- Fill out forms on our websites or platforms
- Enroll in research studies
- Register for services or communication
- Use a patient portal
- Contact us or provide feedback
This information may include:
- Full name, address, phone number, email
- Date of birth, age, gender
- Health status and medical history
- Insurance and billing information
- Social Security number (only when legally required)
- Survey responses and preferences
- Any other information you voluntarily provide
Sensitive Information
With your explicit consent, or when permitted by law, we may collect:
- Racial or ethnic background
- Religious or philosophical beliefs
- Sexual orientation or gender identity
- Genetic or biometric data
- Health-related information
We limit the collection and use of sensitive information to what is necessary for specific research or service purposes.
Information We Collect Automatically
When you access or use our Sites or services, we may collect certain technical data automatically, including:
- IP address and browser type
- Device identifiers and settings
- Operating system and referral URLs
- Activity on our websites (e.g., pages viewed, links clicked)
- Location data (if enabled)
We use this information to improve functionality, enhance security, and understand how users interact with our services.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain session information
- Customize content and user experience
- Analyze traffic and performance
- Support advertising and analytics
You can manage cookies through your browser settings. Disabling cookies may impact the availability or functionality of some features.
Third-Party Tools
We use tools such as Google Analytics to measure engagement and usage. This data is aggregated and does not identify individuals. To opt out, you can install the Google Analytics Opt-out Browser Add-on.
How We Use Your Information
We use the information we collect for purposes such as:
- Providing and managing our services and research
- Verifying your identity and eligibility
- Responding to inquiries or requests
- Conducting internal operations, such as analytics or audits
- Sending administrative messages and updates
- Communicating research opportunities or services (with your consent)
- Complying with legal obligations and industry standards
We only use your information when we have a legal basis to do so, such as your consent, a contractual need, legal requirements, or our legitimate interests.
How We Share Your Information
We do not sell your personal information. We may share your information:
- With authorized research partners or institutions (de-identified or aggregated when appropriate)
- With vendors or service providers under strict confidentiality obligations (e.g., data hosting, IT support)
- With regulatory or oversight authorities when required by law
- In connection with a business transfer, such as a merger or acquisition
No mobile information is shared with third parties or affiliates for marketing/promotional purposes. Where feasible, we limit disclosures to de-identified or anonymized data unless specific identifiers are necessary.
Your Privacy Choices
You have choices regarding how we collect and use your data:
Communication Preferences – Email and Text Messaging
- You may opt out of promotional emails by clicking the unsubscribe link in the message.
- To stop receiving and opt out of SMS messages, text “STOP” as a reply to any message or text “STOP” to our shortcode [e.g., 12345].
Cookies and Tracking
- Manage cookie settings through your browser, including disabling or deleting cookies.
- Note: Some services may not work properly without cookies.
Do Not Track
Our systems do not currently respond to browser “Do Not Track” signals due to industry-wide inconsistencies in implementation.
Data Retention
We retain personal information only as long as needed for the purposes described in this policy or as required by law, including research retention standards, audit requirements, and applicable statutes of limitations.
Data Security
We implement appropriate physical, technical, and organizational safeguards to protect your information, including:
- Encryption of sensitive data
- Secure data storage and access controls
- Regular monitoring for vulnerabilities
While we work hard to safeguard your information, no method of transmission or storage is 100% secure.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children under 13 without verified parental or guardian consent.
HIPAA and PHI Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) when handling protected health information (PHI). Please contact us to request details on how we collect, use, and disclose PHI in connection with clinical or research services.
External/Third Party Links and Services
Our Sites may contain links to external or third-party websites not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
International Site Visitors
The Site is located in and directed only at users in the United States. If you are visiting the Site from outside of the United States, your information may be transferred to or stored on servers in the United States where the privacy laws may not be as protective as those in your jurisdiction. By using the Site, you understand and consent to the transfer of your information to the United States and those third-parties with whom we share it as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this policy periodically. When we make changes, we will update the “Effective Date” at the top of this page and provide notice if required by law. Your continued use of the Services constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
NEXGEN RESEARCH Privacy Office
658 W. Market Street, Suite 106
Lima, OH 45801
(419) 516 0954
privacy@nexgenresearch.com